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I've caught a few cabs here and there, but I've never experienced such extraordinary customer service until today... Mr. Luis Garcia was my driver and he is SO sweet and inspirational. He was very friendly and told me alot about hisself and his life and I felt like I was talking to a close friend or relative because of how open and friendly he was. He kept me entertained the entire cab ride and he gave me a lot of good advice (I'm a high school student) about life and my career path. He is so awesome someone should really give him a raise or something because I've never had any other cab driver connect with me on such an inspirational level.
Basically, I needed a cab today and was provided the upmost service. I had left my phone in one of left my phone in one of your cabs, the manager and her team ensured that I received my phone in sufficient time to implement various transactions. I had already arrived at my destination when I realized that I had left my phone in the cab. When I explained that I was unable to pick the phone up from the office, she ensured that I received the phone in a matter of minutes.
I thank God for such kind/understanding people. You are #1 in customer service/industry. Thank you so much. And have a Merry Christmas. Ms. Pearson
I want to take the time to let you know about the experience that I had with one of your drivers. Unfortunately, I cannot even begin to spell the name correctly, but I assume that your records would indicate the driver who handled the service.
I had never taken a cab service before in the State of VA ( I had no need as I have always had a car) until 11/5/15, when I was involved in motor vehicle accident. I was taken to the local hospital and upon discharge, needed to secure a ride home (Warrenton, VA). I phoned the cab company about 20 minutes before I was to be discharged thinking that it would take a long time for the cab to actually show. However, within a matter of minutes I got a phone call from the drive letting me know that he was there. Because I was not yet ready, I was afraid that he would leave and I would have to wait longer for either him to come back or for another cab to come. I was injured and at this point I only wanted to go home and be with my family. The driver let me know that he would not leave and would wait for me ( I still was not sure that he would actually be there then I got outside). To my pleasant surprise, not only was he still there but, when he realized that I was have difficulty, he got out of the car, took my things and helped me to the car.
There was one stop that I needed to make before the ride to Warrenton, as my damaged car was at the salvage yard and I had valuables in the car that I wanted to obtain. I was not sure of the address to the salvage yard, but once I provided the name, the driver located the address on his tablet/ GPS. Once we arrived, he not only helped but actually allowed me to instruct him as to what I needed from the car. When I had to get out of the cab to sign paperwork, he held onto me to ensure that I did not fall (the ground was wet, I had on heels- the only shoes I had at the time, and the ground was just gravel with several pot holes). He was very kind, polite, and a gentleman in ensuring that I did not fall.
As we drove to Warrenton, the conversation that we had was not only a pleasant one but a culturally enlightening one as well. During the drive, I was having some side affects from the medication and the experience I had just gone through and several times he asked me of I was ok. Again, the attention to my well-being was appreciated.
Once we arrived in Warrenton, my husband was able to assist me in getting out of the car and taking the things out but the driver also helped and placed them on my porch.
Again, this is a just my response to the genuine services that was provided to me by your driver. Having not been in this situation before, I was very pleased with the service and more specifically the drive who handled my call on 11/5/15. I am certainly appreciative for his attentiveness, as I realize that he did not have to be so caring.
I wanted to reach out to you and let you know I read the article in Prince William Living about the cab company and you. It was a really good article - I know you've worked hard since you've taken it over and it shows. The fleet on the road would make your Dad proud. Oh, and by the way, you look fabulous! Just wanted to say.....Take care,Lori
Thank you for you help with the new Taxi Cash Card for my daughter Christine, and for my Senior Ride Card. I do appreciate your time and
assistance with regard to my intellectually challenged daughter riding a
taxi on her own to work.
Thank You for the excellent & prompt service ! 3 days of back & forth from hotel to hospital to take care of my son ! Even with a computer crash , you still got a driver (Thanks William!) to take care of me ! kudo's and an A+ from me !
My name is drail , l like # 56 taxi cap driver, he always been on time, pick me up & drop
My job requires me to travel several times each month, so I deal with many cab drivers and companies. Three trips back, I met Bilal (cab #36) and Zia (cab #56), and I can say, without hesitation, that I've never had a better cab experience. The last few times I've come to work to Woodbridge, I have used them multiple times (close to 20), to pick me up/drop me off at the airport, work site, or hotel. They have ALWAYS been on time. Twice this week I was done earlier than planned, and I thought, "wouldn't it be nice if I could leave early," and both times, they were already there waiting for me. I commented to Zia that the foliage was beautiful, and that day, when he picked me up, he took me for a drive to Leesylvania State Park and did not charge me! I cannot say enough about these two gentlemen. They are professional, courteous, prompt, and eager to serve.
Several months ago, I wrote a negative review about this cab company, but that's because I hadn't met Zia or Bilal. When you call Yellow Cab of Prince William County, ask for Zia (cab #56) or Bilal (cab #36). You will not he disappointed.
Let me start by saying there is no more honest taxi service available anywhere in Virginia or elsewhere. Bold claim right? I had a cab drop me off at the mall today and upon spending several hundred dollars, to my dismay, my phone was not in my pocket. I was sure I left it in the mall. I searched high and wide only to be disappointed and nearly brought to tears over my expensive phone being possibly stolen and my information being taken by strangers. I eventually managed to call myself a taxi, and everything changes. I immediately walk outside for fresh air and see cab 59 promptly pulling up to the front entrance. After telling two strangers his cab was reserved, he allowed me to enter, and immediately asked me if something was wrong. I told him how I lost my phone somewhere between getting out of cab 4, and present. To my disbelief, the man kept asking questions to assist me in remembering where it may be. I then told him I was dropped off in the back of the mall, and he said his friend retrieved a black phone and had been trying to find me. He did everything in his power to then contact his friend and have him immediately drop off the phone. He was even kind enough to not keep the meter running while we waited. I then got my phone and the kind man who drives cab #4 said he was happy I have it again and believe me his facial expression was sincere. I then was dropped off by cab #59 after a safe and pleasant car ride and after good conversation, and I tipped the man for his amazing services. I wish every cab service could be as truthful and trustworthy as yellow cab. God bless yellow cab, see you soon!!
Cab 59 Saidou. Wonderful ride :-) thank you so much.